Work procedure

Respond provides turnkey solutions and will also support your system after implementation so that you can get the best use and management from your system. 

Definition of the situation
Before we put forward a solution, we like to hear from you in a personal discussion what is your specific problem or desired point of improvement in the field of incident management or crisis communication. Questions that often arise in this are: How do the relevant processes proceed at present? What systems do you currently use? What can be improved? What are your specific functional, technical and organisational requirements for a new system? Perhaps your organisation has already worked that all out. If not, then we can do it together with you. This definition of the problem can vary from a brief statement to an extensive programme of requirements. We consider it of great importance that we are clear with each other in advance about the abovementioned in order to be able to finally come to an appropriate solution for your organisation.

Proposal
On the basis of the problem definition, we look for the suitable solution for you. This can be a standard solution, but a customised solution is also one of the possibilities. Respond has the capacity in house to adapt our solutions to your specific requirements and wishes.
If you can see merit in our proposed solution, we then formulate a quotation. The quotation includes not only the solution, but also our method of work in the implementation project is further detailed.

Development and implementation
When you choose to acquire the Respond solution, Respond can, if you wish, take the whole implementation project off your hands. In almost all cases, we arrange for our clients the installation and configuration of hardware and software, and the complete testing of the application. Respond can however also take care of the project management and administration. 

Respond utilises DSDM, Dynamic System Development. This is a system for developing software and managing projects. Based on an action plan, a development plan and a technical design, a project, or development of a (tailor-made) solution is set up. The time-path and the corresponding deadlines are determined beforehand and are upheld for the duration of the project. One of DSDM’s most important spearheads is that the client is interactively involved with the development of his/her solutions and/or completion of his/her products from the very beginning. The project’s progress is discussed with the client periodically and can be adjusted where necessary. This enables us to develop and complete solutions which, if necessary, are increasingly more finely tuned to your specific requirements. Moreover, the quality of the final product is monitored and guaranteed during the whole duration of the project.

Training
Respond has an extensive training programme. Generally the functional managers, technical managers and users are schooled separately, so that the content and the level of training can be better synchronised with the knowledge level present and the knowledge needs of the participants. The training is interactive as far as possible. A part of the training consists of practical learning in groups based on practical situations.

Support after implementation
Respond provides a complete package of services which can give you the best possible support for the use and management of your system. Besides a telephone helpdesk, we also have a Community website for Communicator, where you can reach us for any questions you may have for Respond or for your colleagues using Respond. Part of the site is only available to Communicator clients. Moreover, Respond provides support in both technical and functional management.